Returns & Refunds Policy
Last updated: [January 2026]
This Returns & Refunds Policy forms part of the Aston Workwear Terms & Conditions of Sale and applies to all purchases made via our website, by email, telephone, or purchase order.
1. Definitions
For the purposes of this Policy:
Consumer means an individual acting wholly outside their trade, business, or profession.
Business Customer means any customer acting for business, professional, institutional, NHS, academic, or commercial purposes.
Goods means all products supplied by Aston Workwear.
2. Consumer Distance Selling Rights (UK Consumers Only)
This section applies only to Consumers purchasing goods online or remotely within the United Kingdom.
2.1 Right to Cancel
Consumers have the legal right to cancel a contract for standard stock items within 14 days from the day the goods are received.
2.2 How to Cancel
To exercise the right to cancel, Consumers must:
notify Aston Workwear in writing (email is acceptable)
clearly state their intention to cancel
The cancellation period expires 14 days after the Consumer receives the goods.
3. Return of Goods (Consumers)
3.1 Returned goods must:
be unused
be in their original packaging
be in a condition suitable for resale
3.2 Consumers must return goods within 14 days of notifying cancellation.
3.3 Return postage costs are the responsibility of the Consumer, unless goods are faulty or supplied incorrectly.
3.4 We may make a deduction from any refund for loss in value resulting from handling beyond what is necessary to establish the nature and characteristics of the goods.
4. Consumer Refunds
4.1 Refunds will be issued within 14 days of:
receipt of the returned goods, or
receipt of evidence that goods have been returned
4.2 Refunds will be made using the original payment method.
4.3 Standard delivery charges will be refunded; enhanced or express delivery charges are non-refundable.
5. Cancellation Exemptions (All Customers)
In accordance with Regulation 28 of the Consumer Contracts Regulations, the right to cancel does not apply to:
custom-made or personalised items
embroidered or branded workwear
made-to-order garments
PPE or hygiene-sensitive items once unsealed
goods supplied to Business Customers
These items are non-returnable and non-refundable, except where faulty.
6. Business-to-Business (B2B) Orders
6.1 Business Customers do not have statutory cancellation rights under distance selling legislation.
6.2 Orders placed by Business Customers are binding once accepted.
6.3 Returns are accepted only where goods are:
faulty, or
supplied incorrectly
6.4 Claims must be notified in writing within 48 hours of delivery.
7. Faulty or Incorrect Goods (All Customers)
7.1 Goods must be inspected immediately upon delivery.
7.2 Faults, damage, or shortages must be reported in writing within 48 hours of receipt.
7.3 Photographic evidence may be required.
7.4 Where a fault is confirmed, Aston Workwear will, at its discretion:
repair the goods
replace the goods
issue a refund
This constitutes our full liability.
8. Non-Returnable Circumstances
We do not accept returns for:
goods damaged through misuse, neglect, or improper care
fair wear and tear
goods altered or repaired without authorisation
goods returned outside stated timeframes
9. International Orders
UK consumer distance selling rights apply only to UK Consumers.
International customers may be subject to local consumer laws in their own jurisdiction.
Import duties, customs charges, and taxes are non-refundable.
10. Proof of Return & Risk
Returned goods remain the responsibility of the customer until received by Aston Workwear.
We strongly recommend using a tracked delivery service.
Proof of posting does not constitute proof of receipt.
11. No-Quibble Language Clarification
Any reference to “no-quibble returns” on our website or marketing material:
does not override statutory exclusions
does not apply to custom, bespoke, PPE, or B2B orders
is subject to this Returns & Refunds Policy in full
